Privacy Policy

Panorama Assistance Service (“we”, “our”, or “us”) is committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, store, and protect the information you provide to us in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
1. Company Information
Company Name: Panorama Assistance Service
Registered Address: 22, rue Condorcet, 75009 Paris, France
Phone Numbers:
+33 1 40 35 84 48
+33 1 42 81 40 28
Email Address: panorama@evropas.fr
Registration Number: 448564872 RCS Paris
Tourist License: 075 04 0026
TIDS: 96-1 0466 5
Date of Establishment: May 19, 2003
2. Information We Collect
We may collect the following types of personal data:
  • Contact information (name, phone number, email address, company)
  • Travel-related preferences and requirements
  • Payment and billing information
  • Technical information (IP address, browser type, device information)
  • Website usage data through cookies and analytics tools
  • Any other information you choose to provide to us via our website, email, or other communication channels
3. How We Use Your Information
We use your personal data to:
  • Provide and manage our travel and tourism services
  • Respond to your inquiries and communicate with you
  • Process bookings and payments
  • Comply with legal and regulatory obligations
  • Improve our website and services
  • Send you marketing communications (only if you have opted in)
  • Analyze website traffic and user behavior for better performance and marketing
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
  • Understand how visitors use our website
  • Remember your preferences and settings
  • Provide a more personalized experience
  • Measure the effectiveness of our marketing efforts
You may choose to disable cookies through your browser settings, but this may affect your user experience.
5. Analytics and Tracking Tools
Google Analytics
We use Google Analytics to analyze website traffic and usage. Google Analytics collects data such as your IP address, browser type, pages visited, and time spent on our site. This information helps us improve our website and services. Google may also use the data as described in its own privacy policy: https://policies.google.com/privacy.
Yandex Metrica
We use Yandex Metrica, a web analytics service provided by Yandex, to gather insights into user behavior. This tool uses cookies and session data to track how visitors interact with our site. Learn more about Yandex Metrica’s privacy practices here: https://metrica.yandex.com/about/info/privacy-policy.
Facebook Pixel
We use Facebook Pixel to measure the effectiveness of our Facebook advertising campaigns and to better target relevant ads. The pixel tracks user interactions on our website and connects that data with your Facebook profile (if applicable). You can manage your Facebook ad preferences here: https://www.facebook.com/ads/preferences.
6. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
  • Your consent
  • The performance of a contract with you
  • Compliance with legal obligations
  • Our legitimate business interests
7. Data Sharing and Transfers
We do not sell your personal data. We may share your information with trusted third-party partners and service providers, only to the extent necessary to deliver our services (e.g., hotels, transport providers). When we transfer personal data outside the European Economic Area, we ensure appropriate safeguards are in place.
8. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal obligations. When data is no longer needed, it is securely deleted.
9. Your Rights
Under the GDPR, you have the right to:
  • Access the personal data we hold about you
  • Correct any inaccurate or incomplete information
  • Request the deletion of your personal data
  • Object to or restrict the processing of your data
  • Request data portability
  • Withdraw your consent at any time
To exercise any of these rights, please contact us at: panorama@evropas.fr
10. Security Measures
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Panorama Assistance Service
22, rue Condorcet, 75009 Paris, France
Phone: +33 1 40 35 84 48 / +33 1 42 81 40 28
Email: panorama@evropas.fr